It is very important to us that we involve local people and patients in designing service changes from the very outset. We cannot make assumptions about what they may want or what is important to them. We need to listen to what they have to say and act on it wherever possible. This is why it is vital to our work for local people to get involved and have their say on our plans for the future of healthcare in west Hampshire.
You can help us by:
- Sharing your experiences of healthcare and advise where we could do things better
- Be a ‘critical friend’, someone who provides honest and often candid feedback that may be uncomfortable or difficult to hear. Someone who agrees to speak truthfully, but constructively, about weaknesses, problems, and emotionally charged issues.
- Give a patients view of proposals and highlight any local issues we may not be aware of
There are several ways you can help us by getting involved in our plans:
The Principles of Participation
- Go out to where people are rather than expecting them to come to you and ask them how they want to be involved.
- Promote equality and diversity and encourage and respect different beliefs and opinions.
- Be sure to involve people who may not experience fair and impartial healthcare and have poorer health as a result.
- Talk to people about their experience of living with health conditions and use their knowledge to work together to improve services.
- Provide clear and easy to understand information to make it easy for all to get involved, recognising that everyone has different needs. This includes working with advocacy services and other partners where necessary.
- Take time to plan and budget for participation and start involving people as early as possible.
- Be open, honest and transparent in the way you work; tell people about the evidence base for decisions, and be clear about restricted resources and other relevant limits.
- Where information has to be kept confidential, explain why. Work as partners, keep talking and listening, provide information, support and training. Lead in a way so everyone can work, learn and improve together.
- Review experience (positive and negative) and learn from it to continuously improve how people are involved.
- Recognise, record and celebrate people’s contributions and give feedback on the results of involvement; show people how they are valued.