It is very important to us that we involve local people and patients in designing service changes from the very outset. We cannot make assumptions about what they may want or what is important to them. We need to listen to what they have to say and act on it wherever possible. This is why it is vital to our work for local people to get involved and have their say on our plans for the future of healthcare in west Hampshire.
You can help us by:
- Sharing your experiences of healthcare and advise where we could do things better
- Be a ‘critical friend’, someone who provides honest and often candid feedback that may be uncomfortable or difficult to hear. Someone who agrees to speak truthfully, but constructively, about weaknesses, problems, and emotionally charged issues.
- Give a patients view of proposals and highlight any local issues we may not be aware of.
You can read our Communications and Engagement Strategy here
Principles of participation
We support the 10 principles of participation developed by NHS England. which are based on a review of research, best practice reports and the views of stakeholders.
- Reach out to people rather than expecting them to come to you and ask them how they want to be involved, avoiding assumptions.
- Promote equality and diversity and encourage and respect different beliefs and opinions.
- Proactively seek participation from people who experience health inequalities and poor health outcomes.
- Value people’s lived experience and use all the strengths and talents that people bring to the table, working towards shared goals and aiming for constructive and productive conversations.
- Provide clear and easy to understand information and seek to facilitate involvement by all, recognising that everyone has different needs. This includes working with advocacy services and other partners where necessary.
- Take time to plan and budget for participation and start involving people as early as possible.
- Be open, honest and transparent in the way you work; tell people about the evidence base for decisions, and be clear about resource limitations and other relevant constraints. Where information has to be kept confidential, explain why.
- Invest in partnerships, have an ongoing dialogue and avoid tokenism; provide information, support, training and the right kind of leadership so everyone can work, learn and improve together.
- Review experience (positive and negative) and learn from it to continuously improve how people are involved.
- Recognise, record and celebrate people’s contributions and give feedback on the results of involvement; show people how they are valued.
Find out about our current consultations here.
Join our Health Involvement Network and help shape local healthcare services! Click here for more.