Find out about the ways you can get involved.
It is very important to us that we involve local people and patients in designing service changes from the very outset. We cannot make assumptions about what they may want or what is important to them. We need to listen to what they have to say and act on it wherever possible. This is why it is vital to our work for local people to get involved and have their say on our plans for the future of healthcare in west Hampshire.
You can help us by:
- Sharing your experiences of healthcare and advise where we could do things better, by joining our Health Involvement Network.
- Be a ‘critical friend’, someone who provides honest and often candid feedback that may be uncomfortable or difficult to hear. Someone who agrees to speak truthfully, but constructively, about weaknesses, problems, and emotionally charged issues.
- Give a patients view of proposals and highlight any local issues we may not be aware of.
Our duty to involve
Informing and engaging the public is a key part of the NHS Reforms and is important for the development of the CCG.
The Health and Social Care Act 2012 made it a legal duty for CCGs to promote the involvement of patients and carers in decisions which relate to their care or treatment. Section 242 of the NHS Act 2006 (as amended by the Health and Social Care Act 2012) places a statutory duty on commissioners and providers of NHS services to engage and involve the public and service users in local NHS services. This duty applies to changes that affect the way in which a service is delivered as well as the way in which people access the service.
Principles of participation
We support the 10 principles of participation developed by NHS England. which are based on a review of research, best practice reports and the views of stakeholders.
- Go out to where people are rather than expecting them to come to you and ask them how they want to be involved.
- Promote equality and diversity and encourage and respect different beliefs and opinions.
- Be sure to involve people who may not experience fair and impartial healthcare and have poorer health as a result.
- Talk to people about their experience of living with health conditions and use their knowledge to work together to improve services.
- Provide clear and easy to understand information to make it easy for all to get involved, recognising that everyone has different needs. This includes working with advocacy services and other partners where necessary.
- Take time to plan and budget for participation and start involving people as early as possible.
- Be open, honest and transparent in the way you work; tell people about the evidence base for decisions, and be clear about restricted resources and other relevant limits.
- Where information has to be kept confidential, explain why. Work as partners, keep talking and listening, provide information, support and training. Lead in a way so everyone can work, learn and improve together.
- Review experience (positive and negative) and learn from it to continuously improve how people are involved.
- Recognise, record and celebrate people’s contributions and give feedback on the results of involvement; show people how they are valued
Might be of interest:
- Find out about our current consultations here.
- Join our Health Involvement Network and help shape local healthcare services! Click here for more.
- Check out our Communications, Engagement, Organisational Development, Equality and Diversity Team