News — articles for May 2017

Cyber attack update

A number of NHS organisations have been affected by a ransomware attack (an attack on the IT systems which support NHS services). This attack was not specifically targeted at the NHS but it has had an impact on NHS services.  
 
The NHS is working hard to ensure that as few patients as possible are affected.  Below is guidance for those accessing the NHS over the coming days.
 
Planned treatment and outpatient appointments
If you have a planned operation, procedure or outpatient appointment at a hospital affected by this incident, you should attend as planned.  Please visit the hospital website for further advice and information about routine services at this time. If you are still unsure what to do, contact the hospital directly.
 
Patients already in hospital at this time will continue to receive normal care. Inpatients will be told if any changes to their planned treatment are needed because of this incident.
 
If you have a GP appointment
Patients with GP appointments scheduled should attend for their appointment unless they have been contacted by their GP and told not to do so. Your GP practice will be open and working as normal during at this time. However, you may experience some difficulties contacting the surgery while telephone systems are being reconnected.   Appointments may be slower than usual, as some surgeries will be using paper based records whilst electronic systems are switched back on
 
Helping the NHS at this time 
You can help the NHS cope by choosing the right service for your needs, and attending A&E only if it is essential.    Apart from your hospital, there’s a range of other primary care services that can offer help, such as your GP, pharmacist, dentist or optician. There are also specific services provided by midwives, health visitors and specialist nurses.
 
A&E
If you need emergency care, Accident and Emergency departments are open to deal with serious and life-threatening conditions. As is always the case, only those adults and children with genuine emergency needs should go to A&E. Emergencies include:

  • major injuries, such as broken limbs or severe head injury

  • loss of consciousness

  • an acute confused state

  • fits

  • severe chest pain

  • breathing difficulties

  • severe bleeding that can't be stopped

  • severe allergic reactions

  • severe burns or scalds

Alternatives to A&E
If you become ill with a non-urgent condition and need advice, please visit Health A-Z for information or go to your local pharmacist. For more urgent conditions that you believe you can’t take care of yourself, you should contact your GP as usual, or call 111.
 
For minor injuries or illness (cuts, sprains, rashes and so forth) you could visit a walk-in centre, minor injuries unit or urgent care centre if the problem can't wait for a GP appointment. Bear in mind that these services may be busy because of the incident which has just occurred.

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Important update: X-ray facilities at Basingstoke and North Hampshire Hospital

Information from Hampshire Hospitals NHS Foundation Trust The national cyber attack has had a limited impact on some of the x-ray facilities at Basingstoke and North Hampshire Hospital. These services will be temporarily reduced while the machines are being repaired. 

Emergency services continue and any patient with an appointment should attend as expected unless specifically contacted by the hospital. We would ask patients not to call the hospital to confirm appointments are still going ahead in order to keep our phone lines open for urgent enquiries.

The walk in x-ray service at Basingstoke will be closed on Monday 15 May for patients referred by their GP. Patients can attend Royal Hampshire County Hospital, Andover War Memorial Hospital or Alton Community Hospital as an alternative.

We apologise for any inconvenience this may cause and Hampshire Hospitals are working closely with their engineers to restore our radiology machines as soon as possible.

12.00pm update from Hampshire Hospitals NHS Foundation Trust:

"We can confirm that the radiology services affected by the national cyber-attack at Basingstoke and North Hampshire Hospital have been restored. There was no data loss or impact on other services.

"Staff worked very hard over the weekend to minimise the impact on patients and as a result there have been few cancelled appointments. Patients with an appointment should attend as normal, unless specifically contacted by the hospital.

"The walk in x-ray service at Basingstoke hospital will remain closed for patients referred by their GP for the rest of the day. Patients can attend Royal Hampshire County Hospital, Andover War Memorial Hospital or Alton Community Hospital as an alternative. We apologise for any inconvenience caused.

"Our priority has been to restore our radiology services, and like other Trusts affected working with NHS Digital, we will continue to do all we can to protect our systems for the future."

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