Our duty to involve
Informing and engaging the public is a key part of the NHS Reforms and is important for the development of the CCG.
The Health and Social Care Act 2012 made it a legal duty for CCGs to promote the involvement of patients and carers in decisions which relate to their care or treatment.
Section 242 of the NHS Act 2006 (as amended by the Health and Social Care Act 2012) places a statutory duty on commissioners and providers of NHS services to engage and involve the public and service users in:
This duty applies to changes that affect the way in which a service is delivered as well as the way in which people access the service.
West Hampshire CCG has a wide range of stakeholders it needs to involve and communicate with in order to achieve its objectives. Effective communication and engagement is about getting the right messages to the right audiences through the most appropriate channels at the most appropriate time and to ensure communications and engagement activities are tailored around individual stakeholder needs.
We will involve local people, partners and staff at all stages in planning, shaping, designing and delivering services, and in setting priorities for West Hampshire. We will make the involvement of people central to everything we do and we aim to make it as easy as we can for people to be involved and to actively include them in ways that are meaningful and give real opportunities to influence.
We will also tell people how their involvement has influenced decisions. Prioritising local health needs may mean that on occasions we are not able to do what people want, if that happens we will explain why and be held to account for our decisions.