Patient Focus Groups
Patient Focus Groups
In April we held two patient focus groups to help us develop the messaging to promote extended urgent primary care services and the urgent treatment centres. It is easy to become entrenched in NHS language, terminology and acronyms which mean nothing to the general public, so it is important we get a sense check from local people.
We had a good turnout at both events, one in Eastleigh and one in Lymington and it gave us much food for thought. Words not to use included ‘extended’ ‘access’ ‘primary care’ and ‘hubs’! In Eastleigh ‘hub’ is associated with the existing facility at Bishopstoke and people thought that could be confusing – which is why local knowledge is invaluable. It was suggested we use simple terms like ‘extra GP appointments’ or ‘evening and weekend appointments’.
All the comments and suggestions made by the groups will be taken into account when we create the promotional campaign for the launch of the new service in July.
Everyone Counts workshop
On 28 February we held an Everyone Counts Workshop with patient and community representatives from across west Hampshire. Together we discussed the experiences of equality groups when using local NHS services, and looked at progress made by the CCG on fairness and inclusion. Workshop attendees also identified actions that will remove barriers and improve services for equality groups. This work was completed using the Equality Delivery System (EDS2) which all NHS organisations, including the CCG, use to progress equalities and help them meet the Public Sector Equality Duty
In November we enjoyed a community lunch hosted by the Eastleigh AWACA, celebrating the culture and cuisine of our Asian population.
Annual General meeting 2018
Our AGM in September welcomed collegues from partner organisations and the voluntary sector to share a health and wellbeing exhibition. We heard about our achievements over the last year and talked to a variety of local people and groups.
Partnership working in Andover
We have been working with partner organisations, including Test Valley Borough Council, on the Andover Vision programme. Our clinical lead for Andover, Dr Rory Honney has been talking to local people about our plans for future healthcare in Andover.
You can see the presentation here Andover Vision [pdf] 1005KB
Eastleigh and District Disability Forum
The CCG has worked in partnership with Eastleigh and District Disability Forum to shape plans for a new Health and Wellbeing Centre in the town. On 20 December 2018 the project architect and CCG representatives met with members of the forum to talk through the proposed building design. Members of the Disability Forum advised on access, building layout, way finding, disabled parking and toilet facilities. Their expertise is being used to inform plans and as part of the project equality impact assessment.
Case study - involving people in commissioning
Procurement of Extended and Urgent Primary Care Service (EUPCS) and Urgent Treatment Centres (UTC)
The CCG commissioned a new EUPC and UTC services to launch on 1 July 2019. In order to ensure that the contract was awarded to the best provider in terms of patient and public engagement the CCG planned a strategy to involve patients at every stage of the process.
An initial online survey was sent out to patient groups, the Health Involvement Network and the Patient Participation Groups network and promoted on our website and social media.
This survey gathered the views of local people about how and where they would like to see their GPs and associated healthcare professionals.
Included in the survey was the opportunity to leave contact details for those who would like to be further involved. These volunteers were then invited to take part in a meeting to further explore the potential service specification and help us to develop extended GP services, giving patients more choice in a way that meets the needs of the local population.
From this meeting we recruited five people to join the procurement panel to score the bids in relation to the provider’s plans for patient and public involvement. They helped us to develop questions for the providers to address about their patient involvement and then met to jointly score the responses. This then formed part of the procurement process and informed the award of the contract to the highest scoring provider overall.
Workshop about Mental health in GP practices
We have been working with our partner organisations and people with lived experience of mental health services to shape the future of care in General Practice. We heard what challenges people with mental health issues are faced with when seeing their GP or practice nurse, we are now planning how we will address these issues to make accessing healthcare easier.
You can see the presentation here
The report is available here
Recent PPG event
The CCG runs a network of PPGs across west Hampshire. The network meets twice a year on a Saturday morning to share ideas and learn from each other. We have speakers from partner organisations such as Healthwatch Hampshire and Patient Voice and run workshops to help PPGs to support their GP practices.
At our meeting in November Neil Hardy, Associate Director for Medicine, advised on making the most of your medicines.
Colleagues from across Hampshire got together to discuss how to address health inequalities in the area in a workshop led by Wessex Voices. Joint working with all NHS and local authority organisations will help to make sure all our population has good quality healthcare services.
You can read the full report here
Self Care Week 2018
In November we held a self care exhibition to help local people to look after themselves and improve their health and wellbeing. We worked with partners from Hampshire County Council, Quit4Life, One Community and a range of voluntary sector groups to bring a one stop advice shop to Eastleigh.
We were happy to be asked to join our local MP, Mims Davies at her Seniors Fare in Eastleigh. We talked to people about simple ways to improve their health and gave advice on a range of healthcare issues.
Summer 2018 saw us attending our first Eastleigh Pride celebration. Our equality and diversity lead, Nick Birtley took our health messages out in the community to mark the 70th birthday of the NHS.
Understanding the barriers faced by people living in the most deprived parts of West Hampshire
We know that overall West Hampshire is an affluent area, where most people are relatively healthy and can look forward to a long life. However, there are pockets of deprivation, where poverty and other issues mean that people have worse health or face barriers when trying to use health services.
To better understand the needs of these communities we have completed targeted engagement work in Andover, Eastleigh and Hythe. To do this, we worked with community associations and churches, who enabled us to attend existing groups and events as a way to speak to local people. This approach allowed us to gather detailed information that is now being used to shape local commissioning plans.
Celebrating 70 years of the NHS
2018 marked the 70th anniversary of the NHS. We celebrated with a range of activities, including taking part in a service of celebration at Winchester Cathedral. Our Chairman, Dr Sarah Schofield joned other local NHS leaders in a reading.
Along with our local partner NHS organisations we took over the lower level of West Quay shopping centre in Southampton to share our birthday messages.
All Ways Healthy
Students at Brockenhurst College were very interested in hearing about Econsult, online GP consultations. They were also pleased to hear about evening and weekend appointments at nearby Lymington New Forest Hospital.
Students have also helped us with developing our Digital Strategy, healthcare for their future.
Digital workshop report
New Forest Show
During the long hot summer we spent three days talkng to local people at the New Forest Show about healthcare in the area. We worked with our colleagues from Southern Health to give advice and information about a range of services available to local people.
Afternoon tea with the Board
We invited patients and public to afternoon tea with the Board. Heather Hauschild and Sarah Schofield, along with other members of the Board, enjoyed a cuppa and cake with some of the local people who give up their time to share their experiences with us and help to shape future services. They included Young Carers, mental health service users and those who sit on our patient steering groups.