During these unprecedented times we have seen people every Thursday clapping for the NHS and other key workers to show appreciation for their hard work. It is easy to focus on the NHS staff working in hospitals, at the front line of fighting Covid 19, and sometimes our GP practices are the unsung heroes.
West Hampshire Clinical Commissioning Group (CCG), the NHS organisation responsible for managing GP contracts, asked people in Hampshire to let us know if their GP practice is going above and beyond to put in measures to ensure they get the help they need during this difficult period.
The population of Hampshire did not disappoint! They told us their GP practices have done all they can to make sure they are cared for in these difficult times by introducing a range of solutions to the problem of social distancing and reduced non urgent hospital support.
A leukaemia patient praised Mansfield Park surgery in Medstead for always providing same day appointments and following up with phone calls to ensure their wellbeing.
Collaboration between practices in Ringwood and surrounding area enabled them to set up ‘hot’ and ‘cold’ sites across practices so Covid patients are seen at a different location to those with non Covid related conditions. Shielded patients are actively managed and supported on a regular basis with telephone contact. In addition immunisation was set up in the car park to maintain social distancing. Staff safety is also a high priority with procedures including temperature checking, changing clothes at work and safe places for vulnerable employees being implemented.
Hedge End Medical Centre was also praised by several patients for supporting vulnerable patients while shielding and ensuring they get the Government and voluntary sector help they need, one local commenting: “We feel particularly humbled by this attention and care. We have always been grateful participants in the treatment received from the NHS but, in this regard, we believe the staff at our GP Practice, and the volunteers, have gone above and beyond in their care for us. We are, and shall remain, eternally grateful to all of them.”
Citations from more than one patient at Friarsgate surgery in Winchester praised the personal attention they received from their GP, including sending an 80th birthday card and checking that an individual could get their shopping and phoning to make sure they were OK. “I would like to thank all who work at the practice who remembered me and organised for me to have my B12 injections that keep me going.”
It was not just doctors being praised, one medical secretary at the Abbeywell practice in Romsey was singled out for her dedication, hailed a godsend for a patient with a phone phobia, “She has been a godsend, always happy to respond and resolve problems and so kind. Nothing is too much trouble and I commend her for such dedication and compassion in her work.”
Also highly praised are the Gratton Surgery in Sutton Scotney, Stokewood surgery in Bishops Stoke and St Clements Surgery in Winchester.
The number of emails paying tribute to our hard working GP practice staff means it is not possible to list them all here but suffice to say people in Hampshire love their GPs!