RESTORE2™ is freely available to download. However, before using, you must ensure your staff have received appropriate training to use the tool safely. This includes (as a minimum) staff having completed physical observation training and competencies as well as online training in NEWS2 and deterioration and the organisation having processes in place to maintain and calibrate observation equipment. We strongly recommend that you frequently audit compliance and outcomes when using RESTORE2™. The organisation implementing and using RESTORE2™ has sole responsibility for ensure its appropriate use.
New online video training for care home staff
West Hampshire CCG and Wessex and the West of England Academic Health Science Networks (AHSNs), funded by Health Education England, have collaborated to produce a series of free videos and e-learning materials to support staff working in care homes to care for residents who are at risk of deterioration.
The short videos are available online here and describe how to take measurements from residents correctly (such as blood pressure and oxygen saturation), spots the signs of deterioration, and prevent the spread of infection.
RESTORE2™ was developed by NHS West Hampshire Clinical Commissioning Group in collaboration with the Wessex Academic Health Science Network. The ambition is that the package remains free to use across any relevant healthcare provider. This agreement entitles the named organisation to access and use all of the trademarked and copyrighted paper based RESTORE2™ deterioration and training products and to disseminate these among relevant providers of healthcare as part of physical deterioration initiatives within their locality.
The social agreement outlines the commitments that both the sponsoring organisation (the organisation promoting the roll out of RESTORE2™) and the receiving organisation (care or nursing home) make to ensure the successful adoption of RESTORE2™. It is not a binding legal contract but is helpful in supporting all parties to understand their role in the programme.
Awareness raising poster for care and nursing homes, outlining the benefits that other homes and professionals have noted through the use of RESTORE2™
For areas using paper charts, this poster informs staff of the requirements for completing a NEWS2 observations chart correctly.
This poster re-enforces to staff the importance of following up abnormal vital signs with more monitoring.
GP receptionists are crucial in the process of receiving and escalating the concerns of homes. This poster supports receptionists to manage information conveyed using RESTORE2™ and ensures that information is sent to clinical decision makers in a timely and safe way.
Awareness raising poster for GP practices, outlining the benefits of RESTORE2™ for GPs and practices
It is critical that frontline ambulance staff as well as NHS111 call handlers are aware of NEWS2 and the homes using RESTORE2™ so that they know to ask or look for the information contained in RESTORE2™. This poster raises awareness and highlights the benefits to the ambulance service (999 and 111).
This poster introduces people to the key elements of NEWS2 – great to display around the premises to raise awareness. Suitable for care and nursing homes, GP practices and ambulance trusts.
Posters displaying FAQs and answers for RESTORE2™
Posters displaying FAQs and answers for RESTORE2™
Health and Care Innovations (HCI) has partnered with the AHSN Network, West Hampshire CCG, West of England AHSN and Wessex AHSN to produce 14 videos on NEWS and deterioration specifically for care and nursing homes.
The videos are based around the RESTORE2™ journey and cover:
- Introduction to Serious Illness for Carers
- Treatment Escalation Plans and Resuscitation
- Soft Signs of Deterioration
- NEWS – What Is It?
- Measuring the Respiratory Rate
- Measuring Oxygen Saturation
- Measuring Blood Pressure
- Measuring the Heart Rate
- Measuring Level of Alertness
- Measuring Temperature
- Calculating and Recording a NEWS Score
- Structured Communication and Escalation
- Recognising Deterioration with a Learning Disability
- Preventing the Spread of Infection
Recognising and Responding to the Unwell Person in Community Settings is available on the Health Education England e-Learning for Health platform https://www.e-lfh.org.uk/
In order to access any e-LfH programme, you will need an e-LfH account. If you do not have one, then you can register by selecting the Register button below. It is free and you do not need an NHS.net email account.
If you already have an account with e-LfH, then you can enrol on to the News and Deterioration programme by logging in to the e-LfH Hub, selecting My Account > Enrolment and selecting the programme. You can then access the programme immediately in the My e-Learning section. Learning section
Search for: Deterioration, NEWS and Sepsis in Care Homes
Select: News and Deterioration > Deterioration, NEWS and Sepsis in Care Homes
Select: Recognising and Responding to the Unwell Person in Community Settings. This will allow you to access the 14 videos and gain a certificate of completion.
The new RESTORE2™ rollout workbook is available for download or professional printing. The workforce can be used by trainers to cascade train or given directly to care home staff.
A print proof version is available from NHS West Hampshire CCG matthew.richardson2@nhs.net (50mbfile by transfer).
Two temporary training presentations are included to support roll-out. For more information on practical roll-out, please contact NHS West Hampshire CCG.
This document sets out the basis competencies required to use RESTORE2™ safely and effectively. The document is part of the RESTORE2™ workbook but can be downloaded separately using the link below. It is advised that staff complete complete the competency (via champions).
Before a member of staff uses RESTORE2™ they need to be assessed as competent to safely and accurately take vital signs (physical observations). If you are using an external provider to roll-out RESTORE2™ they may have their own competency framework to use. Otherwise, this competency document can be used. We suggest that both carers and registered professionals complete the competency framework for assurance and standardisation.
Certificates for organisational and individual training in RESTORE2™ are available to download in MS Word format. Organisations are welcome to add their own logo.
Measuring uptake and celebrating success is a critical part of successfully rolling out RESTORE2™. The measurement tool supports auditing of resident records to ensure that RESTORE2™ is safely embedded. The tool also allows homes to collect important data to show how RESTORE2™ is affecting resident outcomes and demands on surrounding services. We recommend that homes audit weekly whilst embedding RESTORE2™ and that sponsoring organisations obtain at least three compliant audits before signing homes off as competent and self-sustaining.
News 2 e-learning
Summary plan for Emergency Care and Treatment tool
Royal College of Physicians Early Warning Score e-learning package