The appeals process

If a patient or their carer is unhappy with the outcome of their CHC assessment they can ask the CCG to review their case. There are three stages to this process:

1. The patient or their representative should contact the CHC team:

Email: WHCCG.continuingcare@nhs.net

Telephone: 0300 123 4448

Post:
NHS Continuing Healthcare and Funded Nursing Care Team
5th Floor, Civic Offices
Civic Way
FAREHAM
Hampshire
PO16 7AZ

Once the local review stage has been completed, the CCG should provide you with information about how to refer your case for an Independent Review Panel (IRP).

This is done through your regional continuing healthcare department of the NHS Commissioning Board (The Board).

You should write a short letter to The Board requesting an IRP to review a continuing healthcare decision, explaining that you have completed the local review process and briefly outlining your reasons for appeal.

The Board will send you a formal IRP request form to complete. The form will ask you to explain your reasons for requesting an IRP in more details, and will encourage you to specify any complaints you have about the process of assessment

The board for the south can be contacted by:

Email: england.south-chc@nhs.net

Address:  

Ms E Roberts
NHS England Continuing Healthcare Team (South)
South West House
Blackbrook Park Avenue
TAUNTON
TA1 2PX
                                     
Telephone: 01823 361000                                                                                                                                                                                                                                               If a patient is unhappy with the outcome of the independent review, they can complain to the Parliamentary and Health Service Ombudsman. The ombudsman’s role is to decide whether decisions made by the NHS are in line with the national framework; it does not generally make judgements about whether the NHS has made the right decision.

NHS England has taken on board feedback from the ombudsman, for example by refreshing its CHC redress guidance in 2015. 

Polite notice

NHS Continuing Healthcare (CHC) staff will always communicate and behave in a polite, courteous and respectful manner with individuals, their families and any professionals involved with CHC services.

In return, it is expected that CHC staff will be treated in the same polite, courteous and respectful way.

Our staff will not tolerate any abusive communication or behaviour which includes swearing, shouting, threats or lack of co-operation with requests.

Please note that this relates to face to face contact, email, telephone calls or letters.

How to contact NHS CHC

To find out how to request an assessment of eligibility and apply for continuing healthcare, please contact the CHC team:

Email: WHCCG.continuingcare@nhs.net

Telephone: 0300 123 4448
(Please note telephone calls may be recorded)

Address:

NHS Continuing Healthcare and Funded Nursing Care Team
5th Floor, Civic Offices
Civic Way
FAREHAM
Hampshire
PO16 7AZ
 

CHC and FNC Public Information Leaflet

NHS Continuing Healthcare and NHS-funded Nursing Care
Public Information Leaflet

NHS_CHC_Public_Information_Leaflet_Final