Polite notice

NHS Continuing Healthcare (CHC) staff will always communicate and behave in a polite, courteous and respectful manner with individuals, their families and any professionals involved with CHC services.

In return, it is expected that CHC staff will be treated in the same polite, courteous and respectful way.

Our staff will not tolerate any abusive communication or behaviour which includes swearing, shouting, threats or lack of co-operation with requests.

Please note that this relates to face to face contact, email, telephone calls or letters.

CHC and FNC Public Information Leaflet

NHS Continuing Healthcare and NHS-funded Nursing Care
Public Information Leaflet


How to contact NHS CHC

To find out how to request an assessment of eligibility and apply for continuing healthcare, please contact the CHC team:

Email: WHCCG.continuingcare@nhs.net

Telephone: 0300 123 4448
(Please note telephone calls may be recorded)


NHS Continuing Healthcare and Funded Nursing Care Team
5th Floor, Civic Offices
Civic Way
PO16 7AZ