You said, we did

you said we did

You said – That you find it difficult to explain to NHS staff that you need an interpreter

We did – Working in partnership with local people from Black and Minority Ethnic communities we developed and piloted the ‘I have communication support needs’ card. The card can be shown to health staff to alert them to the fact that a patient requires an interpreter.

Communication Card

You said – That some health professionals are not aware of how to respond to the needs of patients who are deaf/Deaf

We did – Working in partnership with Healthwatch Hampshire we devised and delivered a deaf awareness training session to GP practices in West Hampshire. This covered the impact of deafness when using health services, good practice when arranging a British Sign Language Interpreter, reasonable adjustments under the Equality Act 2010, and the Accessible Information Standard.

You said – You wanted better access to GP practices at times that suited you.

We did – We have commissioned extended hours GP coverage in a range of ‘hubs’ across west Hampshire to provide appointments with a GP, nurse or other medical professional in the evenings and weekends. Extended hours webpage

You said – You wanted to be able to have outpatient appointments near to your home without the need to travel to one of our hospitals

We did – We have commissioned services in the community for dermatology, physiotherapy, hearing aid services and community cardiology

You said – You needed more help to find support services and sources of further assistance

We did – We have commissioned care navigators in GP practices to signpost you to services and help with your questions about your healthcare. 

You said – You needed help with understanding your prescriptions and making the best use of your medicines

We did – We have commissioned a community pharmacy service to help older people with long term conditions make the most of their medication.

You said – When Brownhill surgery in Chandlers Ford closed you said you wanted to choose where you were allocated a GP practice.

We did – We asked you to complete a form choosing where you were allocated and as far as possible we managed to give most people their first choice. For further information, please visit the Brownhill webpage

You said – Local community hospitals are important to you

We did – A new hospital is being built in Hythe to replace the old buildings no longer fit for purpose, we have held a listening exercise at Milford on Sea to hear what local people would like to happen to the war memorial hospital there and we are making plans for a child and family health hub at Ashurst hospital to make the most of the hospital buildings and compliment the birth centre already on site.